Privacy Policy

Lissa Designs (‘we’, ‘us’, or ‘our’) operates lissadesigns.com (the ‘Site’). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or purchase our products and services. By using the Site, you agree to the practices described in this policy.

Information We Collect About You

We collect information you provide directly to us, including:

• Name and email address when you sign up for our free listing launch kit, newsletter, or membership
• Payment information (processed securely by Stripe — we do not store your full card details)
• Contact information when you submit our contact form
• Account information when you create a ThriveCart Learn student account

We also collect certain information automatically when you visit the Site, including:

• IP address and browser type
• Pages visited and time spent on the Site
• Referring website or search terms
• Cookie data (see Cookies section below)

How we use your information

We use the information we collect to:

• Deliver the products, templates, courses, and membership services you purchase
• Send you emails you have opted in to receive, including the free listing launch kit, membership welcome sequences, and our newsletter
• Process payments and prevent fraud
• Respond to your enquiries and support requests
• Improve our Site, products, and marketing
• Comply with applicable laws and regulations

Email marketing

We use Mailchimp to manage our email list. When you submit your email address on our Site, you are added to our Mailchimp audience. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. We do not sell or rent your email address to third parties.

Payment processing

All payments are processed through Stripe and ThriveCart. We do not store your full payment card details on our servers. Please review Stripe’s and ThriveCart’s privacy policies for information on how they handle your payment data.

Cookies

Our Site uses cookies to improve your browsing experience and to understand how visitors use the Site. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the Site to function correctly
• Analytics cookies — Google Analytics, used to understand how visitors interact with the Site (anonymised IP addresses)
• Marketing cookies — may be used to track conversions from advertising campaigns

You can control cookie settings through your browser. Note that disabling certain cookies may affect Site functionality. If you are visiting from the European Union or other regions with cookie consent laws, you will see a cookie consent banner on your first visit.

Data sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating the Site and delivering our services (Mailchimp, Stripe, ThriveCart, Google Analytics) — these providers are contractually obligated to protect your data
• Law enforcement or government authorities when required by law

Data retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. If you cancel your membership or unsubscribe from our list, we will retain your information for a reasonable period before deletion unless you request otherwise.

Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (‘right to be forgotten’)
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us.

Children’s privacy

Our Site and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the ‘Last updated’ date at the top of this page. We encourage you to review this policy periodically.

Questions

Contact us by filling out the form located here.